The warranty period for all the products sold is one year from the date of purchase. Accessories included in the package or purchased separately such as cables or cases may have a different warranty period.

As is standard practice for accessories with a cable (such as earphone, head-phone, USB cable, etc.), free repair or free refurbished exchange service does not apply to broken cables.

Repair charges are a sum of the cost for replaced parts, labor fee, and delivery fee. Repair charges vary depending on the type of repair required. (Price for replaced parts: costs for the components that have been replaced in the repairing process; labor fee: costs based on time required to complete repair difficulty of repair)

ACTIVO’s official RMA center in Europe is DM Solution, which deals with enquiry and RMA service. Please refer to the below information for repaior service. Before enquiry, please provide us with the exact product information such as Name of Product, Serial Number, Place of Purchase and Receipt dhowing purchase date. The more detailed information shared regarding the issue you are having, the faster we can process a repair. Address:DM Solution, Ober der Roeth 4, 65824 Schwalbach, Germany Email: info@astellkernservice.de Tel : +49 (0) 6196 / 953 573 0 Typical working time: Monday to Friday09:00 ~ 17:00Lunch time12:00 ~ 13:00

Regardless of the warranty period, if the breakdown or damage is attributed to customer fault, the customer must bear the cost of repair. For accessories, the repair charge may amount to as much as the initial purchase price depending on the type of repair or breakdown/damage.

If you have a problem with an item you purchased, please use the Contact Us Form to let us know. Please include the serial number and explain the problem with the product.

For product warranty, you must keep a receipt even for accessories. If you cannot prove the date of purchase, the date of initial release will be used to determine warranty period.

Just like replaceable batteries, a 1-year warranty from the date of purchase applies to embedded batteries.

Repair service may not be available if the product has been disassembled, aletered or tuned by the customer.

For refund and exchange inquiries, please contact the store or website where you made the purchase. If you have any questions, please contact us using the inquiry form. Please be sure to include the model name, serial number and the reason for requesting the return or exchange.

The warranty period begins on date of purchase listed on your purchase receipt.

1. Check that the volume setting is above 0. 2. Check that the earphones are plugged in properly and no debris is obstructing the port connection. 3. Check if the music file is corrupted. 4. Verify that the audio settings have been properly set. (Balanced out, line out, etc.)

Wi-Fi Connection issue check points: 1. Make sure your router is on and in range. 2. Make sure Wi-Fi is on and the network is showing. 3. Check for Wi-Fi network issues, Make sure the router is connected to the modem and turned on. 4. If there is problem, Please delete the existing wireless router connection information and reconnect. 5. Restart router and device to see if the issue is resolved. Also check it with other devices or router.

[USB DAC function] This is a function that can be used as a "USB sound card" by connecting the AK product to PC USB. - After connecting the product to PC, select [USB DAC] to connect to USB DAC mode. - The USB DAC function is automatically installed and recognized through the driver built into the OS. - If the device does not install properly, check the device driver (automatically search) through the Device Manager. - If the device is installed but no sound is output, delete the device through Device Manager and connect the product to the PC again and confirm. - If your PC already has a sound card, change the default device through the control panel, Sound is played only when you select the ACVITO P1 as the device to output the sound through the playback program setting. [Check path] ※ Windows XP: Control Panel - Sounds and Audio Devices - Change Sound Playback default device to "USB DAC" in the ‘Audio’ tab. ※ Windows vista/7/8/10/11: Control Panel - Hardware and Sounds - Sounds - Audio Devices manager - Select the "USB DAC" in the ‘Play’ tab, and then select as “set as the Default device” [USB DAC support specification] Please refer to the each product manual.

We do not sell components of the product separately. However, in this case, we would like to assist you as much as possible. Please provide the serial number of the item you purchased and specify the item you are inquiring about. We will respond after confirming.

The service regulations about the number of LCD bad pixels (dead pixels) are as follows. In case of bad pixels, the person in charge checks the LCD accurately, Check whether it is defective, and then do LCD free replacement or LCD replacement with payment. The replaced LCD may also have defective pixels, And will be handled in the same way as below:

Firmware updates for the ACTIVO P1 are conducted via OTA (Over-The-Air) way. You can proceed with the update when prompted on the device, or you can do so in the settings-update menu. Firmware files are not shared separately due to security reasons.

If the screen is turned on again or plays back, etc., it will not enter into the sleep mode.

Supported codecs: All playback supported formats Conditions: The sample rate, bit, and codec of the current playback song and the next playback song must be the same.